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FAQ

General & Basics

  • What is YEECHOO?

    YEECHOO is the first online designer dress rental destination in Hong Kong. At only a fraction of the retail price, you get to wear the latest season, just off-the-runway designer dresses for all your special occasions. Without the cost concern, you are able to create new looks, experience different styles, and discover every charming side of your personality. YEECHOO believes that every girl deserves to be the most confident and fabulous self at that special moment.

  • How do I become a Member?

    YEECHOO membership is free, and you can sign up here.

  • How does YEECHOO work?

    Please check How It Works.

  • Who cleans the dresses?

    Hygiene is extremely important to us. Each dress is professionally dry cleaned and processed after each rental, and we inspect each dress with utmost care.

  • Where does YEECHOO source its dresses from?

    We operate like fashion retailers and have established direct relationships with most of our designers. When designers’ new collections hit the runway every season, we fly to fashion capitals around the world, hand pick and pre-order the best pieces for you. Some of our dresses cannot be found anywhere else in Hong Kong, start now .

  • Can you guarantee the authenticity of the garment?

    YEECHOO unconditionally guarantees that all our dresses are 100% authentic and most of the dresses are sourced directly from the designers.

  • What is the condition of the dress when I receive it?

    We conduct strict quality control measures - all of our dresses are dry cleaned, processed and inspected after every rental. Your dress will arrive in as new condition.

  • Which designer dresses do you stock?

    At the moment, we stock designer dresses from: Nicole Miller, Hever Leger, Sachin + Babi, Kathy Hilton, Alice & Olivia, Alexandra Wang, Jay Godfrey, DVF, Theia and Halston Heritage. We are continuously growing with many more designers to come every season. If you would like your favorite designer or dress to be featured on YEECHOO, please Contact Us.

  • How private is the personal information that I reveal to you?

    We highly respect the privacy of your personally information, and stand firmly to protect it. See our Privacy for more details.

 

 

Fit & Style

  • How do I know a size will fit?

    We understand that the size of every dress might be slightly different, so our Size & Fit and Details sections are designed to explain the fit of the particular dress. We do all the measurements by ourselves to provide you with the most details possible. Please read the notes carefully or contact us for a second opinion. We also have a showroom in Central, Hong Kong if you woud like to try some dresses. Address: 3A, 6-7 Won On Lane, Lan Kwai Fong (one street up from Wellington Street), Central. Call or whats app + 852 6624-3949 to make an appointment. 

  • What sizes do you stock?

    Currently, our dresses range in size from US 0-4, but we are looking to add more sizes soon. Please Contact Us with your information if you cannot find your size for a particular dress.

  • What if I cannot find anything I like?

    We apologize if you do not like any of our dresses. However, please stay tuned as we are expanding our collection. Meanwhile, please feel free to recommend your favorite designer or dress to us; we take your feedback seriously. Your dream dress may be on YEECHOO soon.

  • Do you offer try on services?

    Yes! Our showroom is now open in Hong Kong, and it is by appointment only. Address: 3A, 6-7 Won On Lane, Lan Kwai Fong (one street up from Wellington Street), Central. Call or whats app + 852 6624-3949 to make an appointment.

     

     

Ordering & Payment

  • Can I extend my rental period?

    Yes, you can extend for another 4 days by no later than 6pm on the day prior to the return date, provided that any extensions are subject to other orders for that product and to pre-payment of the additional rental price.

  • How much does each rental cost?

    Our prices are extremely competitive. Please see individual dresses for their rental fee.

  • How do I use YEECHOO credit?

    We provide YEECHOO credit in the form of promotion code. Upon checking out, you will be given an opportunity to enter your code, and the YEECHOO credit amount associated with that code will automatically be applied to your shopping cart.

  • Where can I find my order number?

    Please check My Account - Order.

  • What payment method do you accept?

    We accept Visa and Master cards.

  • How secure is your payment system?

    Your credit card information is secured. Our online payment service is provided by PayDollar, a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode.

 

 

Delivery & Return

  • How does YEECHOO deliver to my address?

    We deliver via courier service providers in Hong Kong. Upon checking out, you will need to provide a delivery address. A secured shipping address where an individual can physically receive products is highly recommended. We deliver on the day that your rental period starts. You may order and get a dress couriered to you on the same day if placed by 12p.m., subject to the additional shipping charge set forth on the check out page.

  • How do I return my orders?

    Returns are hassle free. On the last day of your rental period, simply pack your order in the box that it was delivered in and pass to our courier person when he/she arrives at the pickup address provided when the order was placed.

  • What if my rental ends on a Sunday or public holidays?

    If your rental ends on a Sunday, your rental period will be automatically extended to the next day (Monday), and you can book your pickup as per usual for the Monday. If your rental ends on a public holiday that’s not a Sunday, we will still pick up the order on that day.

  • What regions do you ship to?

    We ship to all regions in Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories and Outer Islands.

  • How much does delivery & pick up cost?

    We charge a total shipping fee (to cover both delivery & pick up) according to the schedule below:

  • What if I return my order late?

    A late return is subject to late fees at the rate of 50% of the 4-day rental price per day for every day that your order is late. You can read our complete late fee policy here

  • Can I keep or purchase a dress?

    We only offer our dresses for rent at the moment. Stay tuned for emails about our clearance sales where you can purchase selected designer styles.

 

 

Exchange, Refund & Cancellation

  • How can I exchange my dress to a different size?

    If you receive your dresses and need an alternate size, please notify us through “My Account” no later than 10am the day after the delivery date. Depending on inventory availability, we will confirm with you and arrange the exchange to be delivered as soon as possible on the same day.

    If a replacing dress is not available, we will then issue YEECHOO credits for the full rental fee (less shipping charges).

    An exchange is only provided if the dress has not been worn.

  • How can I apply for a refund?

    If the dress’ size or style does not fit you, and you do not want an exchange but a refund, please notify us through “My Account” no later than 10am the day after the delivery date, we will confirm a pickup time and issue YEECHOO credits for the full rental fee (less shipping charges), as long as the dress has not been worn.

  • How can I cancel my order before it is delivered?

    If you decide to cancel your order before it is delivered, please let us know as soon as you can but no later than 12pm the day prior to the ordered delivery date, by notifying us through “My Account” and we will be happy to take care of it for you, subject to the following cancellation fee:

    (i)  If you cancel your order at least 14 days prior to the ordered delivery date, no cancellation fee will be charged and we will refund you the full Rental Fee to your credit card;

    (ii) If you cancel less than 14 days prior (but no later than 12pm the day prior) to the ordered delivery date, we will issue you the full Rental Fee amount in YEECHOO credit.

 

 

Insurance

  • What if I accidentally stain or damage the dress?

    We understand that some wear and tear may be inevitable. Our dry cleaner can take care of most minor damages; the HK$20 insurance charge will cover these types of situations. Significant damage and theft is not covered under insurance. Please refer to here for details.

  • How much does the insurance cost?

    We charge a flat rate of HK$20 per dress to cover normal wear and tear.

  • What is normal wear and tear?

    As described in the Rental Agreement, normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage.

WELCOME TO YEECHOO.COM

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Hong Kong’s first online designer dress rental destination
A fast expanding catalogue of designer brands
90% off retail for a 4-day rental
Includes professional dry cleaning after every rental
Same day delivery and exchange services available

香港首家名牌設計師禮服裙租借網站
大量設計師品牌持續加入
4日租金低至零售價一折
每次租借後均進行專業乾洗清潔
即日送貨及退換服務

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